Customer Services Information Assistant - RCN02703
Library and Archives | RCN UK HQ | £34,092 - pro rata (including inner London weighting of £5094)
Internal candidates only
Contract type: Fixed Term Contract
Customer Service Information Assistant
RCN UK HQ, 28 hours, 12 Month Fixed Term contract
£28,998 - £32,736 per annum plus £5,094 London Weighting pro rata*
As one of our Library Customer Service Assistants, you’ll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.
In this varied role every day will be filled with possibilities. You will get involved in anything from helping nurses access our resources to putting on events, to running tours. We'll look to you to work with and represent all aspects of the library service: fielding front line enquiries, providing tours, and supporting long-running and short-term library projects. It's a great way to build on your skills and experience and develop your potential.
We are looking for someone who has experience of customer service skills and from a customer service background, ideally including dealing with the public. You will need to demonstrate a commitment to delivering the highest quality customer service and be able to work to a deadline and remain calm under pressure.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after our members. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t.
Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details For more information or for an informal discussion about the role please contact Marian Brown, Customer Services Manager at Marian.Brown@rcn.org.uk.
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: 10 June 2025
Closing date: 11.59pm on 17 June 2025
Selection dates: 30 June 2025
Interview date:
Contracted hours: 28